Support
Send us a message with this form. Please say which iPhone and iOS version you have, and what you tapped. We reply by email.
How do reads work?
You start with 3 free reads. A read is one full card. Saving a photo is free. Asking again about the same photo with the same tap does not use another read. For an active leak, spreading mold, electrical problems or a gas smell, the safety guidance is always shown, even with no reads left.
How can I get more reads?
In the app, open Settings, then Plans, top-up and card. You can start a monthly plan (Renter or Renter Plus) or buy a Walkthrough Pack of reads that never expire. You pay inside the app with a card. Plans are sold in the US and Canadian App Stores. Prices are in US dollars.
How do I cancel a plan, or change my card?
In the app: Settings, then Plans, top-up and card. There you can cancel (you keep your plan reads until the period ends), switch plans, or update your card. Everything happens inside the app.
I was charged and something is wrong
Use the form at the top of this page. Give the email on your Dingkeep account and say what happened, and we will look into it. A receipt is emailed for every payment.
How do I delete my account and data?
In the app: Settings, then Delete account. It removes your records, photos, reads and account, and stops any plan. You can also send us a message with the form at the top of this page.
Why does the card say it is not sure what the photo shows?
The photo is read on your iPhone, and some things are hard to tell from a picture. Tap what it looks like (Outlet, Stain, Hole, Mold or Smell) and the card tightens up. That costs nothing.
Mail is not set up on my iPhone
Dingkeep then tries your default mail app, and if that does not work, it opens the share sheet so you can send the note with any app.